Shipping, returns and remakes
Shipping
| Orders of $100 or more | Free shipping anywhere in Canada |
|---|---|
| Orders under $100 | $25 flat rate |
| Sample cards | Mailed free |
| Carrier and tracking | Tracked delivery, with a tracking number sent by email |
| Packaging | Rolled in a rigid tube with the squeegee and instructions |
We ship to addresses in Canada only.
Remake promise
Every piece is cut to the measurements entered with the order. If a measurement turns out to be wrong, send the corrected size and we remake that piece once at half price. If we made the error, the remake is free.
Returns
Film is cut to order for one piece of glass and cannot be resold, so it cannot be returned for a refund. Sample cards exist so that you can check the finish before ordering.
Damage in transit
If an order arrives damaged, send us a photo of the tube and the film as soon as possible after delivery and we will replace it at no charge.
Changes and cancellations
An order can be changed or cancelled free of charge until cutting begins. Contact us as soon as possible.