Help centre

No. You pay only for the area of film you order, whatever the size. Shipping is a flat $25 on orders under $100 and free on orders of $100 or more, anywhere in Canada.

The area of your film in square feet is multiplied by the rate for the design you choose, which ranges from $6 to $12 per square foot. Each line of text or motif adds $10 per pane. The design tool shows the full calculation before you buy.

No. With part coverage you pay only for the frosted strip.

Yes. A sample card with a swatch of the film and every design at reduced scale costs $5, is mailed free and is credited to your first order.

Payment is taken at checkout through Helcim, a Canadian payment processor. Card details are entered in Helcim's secure payment window and are never stored by FrostFit.

The film is cut 1/8 inch smaller than your glass on every side. This standard gap lets the water escape during fitting and allows for glass that is slightly out of square. If you prefer to trim the film yourself, choose the oversize option and an inch is added to each dimension.

Send the corrected size and we remake that piece once at half price. If the error was ours, the remake is free.

Yes. The film is 46.5 inches wide, so glass that exceeds this in both directions is supplied in panels with the pattern aligned across each join. The preview shows where the join falls before you order.

Either. The design tool accepts both and converts between them.

Film is applied to the inside face of the glass, so anything cut into it reads correctly from one side only. Choose "reads from outside" for house numbers and storefront logos, which we then cut in reverse so they read correctly from the street. Choose "reads from inside" for lettering meant for people in the room.

Yes. The design tool has a "Seen from" switch that shows the pane from inside or from outside, so you can check that the lettering reads the right way before ordering.

Yes. Upload vector artwork (PDF, AI, EPS or SVG) in the business order builder. Logo panes are priced straight away and confirmed once we have checked the artwork.

Frosted film obscures the view in both directions at all hours, with the lights on or off. Shapes pressed close to the glass appear as soft shadows.

Very little. The film diffuses daylight rather than blocking it, so rooms stay bright.

Yes. The film peels away from the glass, and any adhesive left behind cleans off with soapy water and a plastic scraper.

Yes, on smooth glass that is not under direct, constant spray from a shower head.

No. The adhesive needs a smooth, flat surface to bond evenly.

No. Every order is supply only. The film is designed to be fitted by the customer, and business orders are prepared and labelled for your own team or installer.

It depends on the design. Patterned designs, clear borders, lettering, motifs and logos are cut with many separate pieces, so they arrive pre-masked with application tape that holds everything in place, and they must be applied dry. Solid film with no cut-outs, such as Full Frost and Privacy Band, can be applied wet with soapy water, which is easiest, or dry. Every design page and the design tool show which method applies.

Experience is highly recommended. Pre-masked film is applied dry, grips as soon as it touches the glass and cannot be repositioned, so it needs careful alignment. If you have not applied film before, consider a solid design or ask an experienced installer to fit it for you.

About 15 minutes a pane for solid film applied wet. Pre-masked designs take a little longer because the application tape is removed after the film is down.

A lint-free cloth and the squeegee supplied with your order, plus a little masking tape to hinge the film while you line it up. For a wet application of solid film, a spray bottle of water with a few drops of dish soap. A trimming knife is supplied with oversize orders.

Wait a few weeks after fitting, then use a soft cloth with mild soapy water. Avoid abrasive pads and scrapers.

Film is cut to order and dispatched as soon as it is ready, with a tracking number sent by email.

Shipping is a flat $25 on orders under $100 and free on orders of $100 or more, anywhere in Canada.

Not at present. FrostFit ships to addresses in Canada only.

Film is cut to order for one piece of glass, so it cannot be returned for a refund. The remake promise covers measuring errors, and orders damaged in transit are replaced free.

Yes. The business order builder takes one line per pane size, each with its own quantity and design, and totals the order as you go.

Yes. Because this needs a layout from our team, the order is sent as a quote request and confirmed within one business day.

Yes. Each piece is labelled with the pane name you give it, so fitters know where everything goes.