---
title: Shipping, returns and remakes
description: Free shipping across Canada on orders over $100, $25 flat below that. Our remake promise and returns policy for made-to-measure window film.
url: https://frostfit.ca/shipping-and-returns
updated: 2026-11-11
---

# Shipping, returns and remakes

## Shipping

| Orders of $100 or more | Free shipping anywhere in Canada |
| Orders under $100 | $25 flat rate |
| Sample cards | Mailed free |
| Carrier and tracking | Tracked delivery, with a tracking number sent by email |
| Packaging | Rolled in a rigid tube with the squeegee and instructions |

We ship to addresses in Canada only.

## Remake promise

Every piece is cut to the measurements entered with the order. If a measurement turns out to be wrong, send the corrected size and we remake that piece once at half price. If we made the error, the remake is free.

## Returns

Film is cut to order for one piece of glass and cannot be resold, so it cannot be returned for a refund. Sample cards exist so that you can check the finish before ordering.

## Damage in transit

If an order arrives damaged, send us a photo of the tube and the film as soon as possible after delivery and we will replace it at no charge.

## Changes and cancellations

An order can be changed or cancelled free of charge until cutting begins. Contact us as soon as possible.