---
title: Privacy policy
description: How FrostFit collects, uses and protects your personal information.
url: https://frostfit.ca/privacy
updated: 2026-11-11
---

# Privacy policy

Updated 2026-11-11

This policy explains what personal information FrostFit, operated by Galt Signs & Graphics, collects through frostfit.ca and how it is used, in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

## What we collect

- Your name, email address, phone number and delivery address when you place an order or request a quote.
- The details of your order, including glass sizes, designs, lettering and any artwork you upload.
- Messages you send us through the contact form.
- Basic technical information, such as your IP address, used to protect the site from abuse.

## Payments

Card payments are processed by Helcim. Card details are entered in Helcim's secure payment window and are never received or stored by FrostFit. We keep a record of the transaction reference and the last four digits of the card for our accounts.

## How we use it

We use your information to make and ship your order, contact you about it, answer your questions, keep business and tax records and protect the site from fraud. We do not sell your information or use it for advertising.

## Who we share it with

Only with the services needed to run the store: our payment processor, our shipping carrier, and our hosting provider (Cloudflare). Each receives only what it needs.

## Your design in progress

The design tool keeps your design and cart in your own browser so they are not lost if you leave the page. This is stored on your device and is not sent to us until you check out.

## How long we keep it

Order records are kept for as long as Canadian tax law requires. Contact messages are kept for up to two years.

## Your rights

You can ask to see, correct or delete the personal information we hold about you through our [contact page](https://frostfit.ca/about).